With our high level of service support, Ultimate Copier Sdn Bhd is widely recognised as having the best standards of customer care in the industry. Through looking at our service offering you will find that it’s not difficult to see why. By supplying products that matched to your individual requirements and the assurance of knowledgeable advice, we can make powerful contribution to your company’s overall efficiency and productivity.
Manufacturer Approved Parts
As a further guarantee of quality we only fit and supply manufacturer approved parts and supplies. These will prolong the lifespan of your equipment.
We have over 40 trained Technicians who are ready to respond within 8 working hours. For consumable parts that are not carried by our Field Technicians, these times can be reduced even further by prior arrangement to suit your requirements.
For high levels of service standard and assurance of quality of our multifunctional digital copiers, we also supply 5 years of service agreement to cover your equipment with minimum of headache cost.
Rapid Response Team
With our dedicated technical support team, fast help and advice is available at the end of the line. In fact, many of the technical queries we receive can often be solved by phone. All calls are monitored by trained engineers who are able authorize priority call-back from our Technical Support Team. To aid efficiency further a Remote Diagnostic Service (RDS) is available on all the digital copiers.
Photocopier breakdowns can be solved without the need to call out an engineer. Log on to our website to see for yourself.
Our sales support staffs are available to explain on how the equipment works when its being installed.